Check System Status

Users can check the operational health status or service availability of NetWitness Insight. The operational health status indicates if all the services and integrations are operational or experiencing any disruptions. The service disruptions may be caused by server maintenance activity, regional network outages, or cloud vendor outages. These service disruptions are recorded as Incidents and displayed on Statuspage.

Users can also subscribe to receive email or Slack notifications whenever an incident occurs.

To Check the Health Status of NetWitness Insight

  1. Login to NetWitness Cloud Portal.

  2. Click Operational Health Status Icon (View System Status). The System Status tiles are displayed.

    • Sensors Status: Displays the connected or disconnected sensor count.
    • Operational Health: Displays the operational health details for NetWitness Insight. Status is indicated as below:
Color Status
Green Indicates that NetWitness Insight is operational
Yellow Indicates that Statuspage service is unavailable
Red Indicates that NetWitness Insight is experiencing service disruptionsin the region it is deployed
System Status
  1. If you observe that some services and/or integrations of NetWitness Insight are non-operational or experiencing service disruptions, click on the Operational health status tile or visit NetWitness Statuspage and learn more about service disruptions on Statuspage.
Entitlement Status Page

Users can see the uptime of the past 90 days and the Incidents list on Statuspage. If there is any recorded incident on a particular day, the status bar is displayed in red color. Click View historical uptime to see the service’s historical uptime beyond 90 days.

Subscribe to System Status Update

Users can subscribe to receive email or Slack notifications whenever NetWitness SaaS Operations team creates, updates, or resolves an Incident for NetWitness Insight.

To Subscribe to the System Status Updates

  1. Click on the Subscribe to Updates on the NetWitness Statuspage.

    Subscribe to Updates

Note

Users will receive operational status notifications for all NetWitness Cloud Services upon subscription, regardless of licensed usage.

  1. If you want to receive system status updates over an email, click Email icon.
    Enter the email address on which you want to receive notifications and click Subscribe via Email.

  2. If you want to receive system status updates over Slack, click Slack icon.
    Click Subscribe via Slack. You will be redirected to Sign in to your workspace slack page. Follow the online instructions and provide the required details to complete the sign-in and subscription process.

Note

If you do not know the Workspace URL, see Locate your Slack URL.

See also

Install Insight Sensor