How to register the Cloud Link Service

Registration of Cloud Link Service requires copying the activation package to the Cloud Link Service directory, and setting up the required permissions. Once this is completed, the Cloud Link Service will be registered automatically.

Registration flow


  • The same activation package can be used for multiple registrations.
  • Ensure you use the most recently downloaded activation package.


  • Ensure that the system clock is accurate. To fix the system clock,¬†configure the NTP server on Admin server. For more information on how to configure NTP Sever, see Configure NTP Servers.

To register the Cloud Link Service:

  1. SSH to the host on which the Cloud Link Service is installed.

  2. Copy the device-activation-package.json file downloaded from the NetWitness Platform on the cloud to the /root or a /temp directory on the Cloud Link Service host.

  3. Change the user and group of the device-activation-package.json file to netwitness by executing the following command:

    chown netwitness:netwitness device-activation-package.json

Important: Avoid using cp command to add files under /var/lib/netwitness/cloud-link-server directory. The cp command changes the user and group to root, which can result in the Cloud Link Service registration failure.

  1. Move the device-activation-package.json file to the Cloud Link Service directory by executing the following command: mv device-activation-package.json /var/lib/netwitness/cloud-link-server/

  2. To verify if Cloud Link Service is registered successfully, log in to the NetWitness Platform on the cloud, and check the status of the Cloud Link Service. For more information, see How to verify if the Cloud Link Service is working.

Note: If you want to re-register a Cloud Link Service with a different activation package, first remove the Cloud Link Service from the NetWitness Platform sensor list on the cloud, and then uninstall Cloud Link Service on the NetWitness Platform. For more information about deleting the Cloud Link Service, see How to delete Cloud Link Service.

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